BIO
My Story
Pivoting from my technical software background to add business acumen and a data-driven approach has allowed me to build on a unique platform of skills. With a focus on self-awareness and continuous improvement, I’m always trying to learn new things and expand my horizons to be a top performer and a better person. In my free time I love to read, play chess, follow soccer, and try to cook new cuisines.
PROFESSIONAL EXPERIENCE
Background & Expertise
February 2022 - Present
TECHNICAL PROGRAM MANAGER - TWILIO INC
Supporting the largest product line at Twilio, Messaging, with it's top priorities for Customer Onboarding and Compliance.
Leading the relationship and engagement with our biggest Compliance partnership in the industry, ensuring our messaging products adapt and maintain registration standards in the US.
Interfacing with cross-functional teams across Product, Engineering, Design, GTM, Finance, PMM, Support, and Communications for our two largest messaging channels to US local numbers and Toll Free numbers.
February 2018 - February 2022
PROGRAM / PRODUCT MANAGER - BOEING DIGITAL SOLUTIONS
Managed an offshore developer team of 6 to support 12 internal enterprise applications as a Product Owner.
Increased efficiency by 57% for C-suite financial prioritization meetings managing $250m+ discretionary budget.
Automated manual internal processes to eliminate redundant work and errors leading to $260,000 cost savings.
Solicited requirements from multiple teams and C-Suite, managed resources, and maintained backlog, roadmap.
Created, ramped up, stabilized and later divested the Offshore Development model within our organization.
Conducted sessions to increase user personas by 100% leading to 30% more untapped requirements for tools.
June 2017 - December 2017
BUSINESS ANALYST INTERN - JEPPESEN, A BOEING COMPANY
Maintained 3 enterprise systems for financial prioritization, project approvals and dependency management.
Engaged cross-functionally and implemented enhancements for enterprise financial prioritization process.
January 2016 - June 2016
DEVELOPMENT INTERN - ADONTA MOBILITY SOLUTIONS PVT. LTD.
Deployed MongoDB, Express.js, AngularJS and Node.js and developed MVC architecture for product website.
Led multiple product demonstrations with potential customers at various locations in person and virtually.
Established direct contact with 100+ customers, providing on-call support, follow-on calls and site visits.
EDUCATIONAL BACKGROUND
What I’ve Learned
CONSULTING EXPERIENCE
Student Consultant through University of Arizona (Master's MIS Candidate)
Aug 2017 - Dec 2017
DATA ANALYST - WATERMARK RETIREMENT COMMUNITIES
Interviewed stakeholders, potential vendors and engaged in demos to understand current technology landscape.
Analyzed current data collection systems and identified potential gaps to create a resident well-being score.
Mapped parameters with current systems and developed evaluation criteria for potential partnerships.
Jan 2017 - May 2017
LEAD CONSULTANT - ON SEMICONDUCTOR
Led a team of 4 to recommend a global endpoint security strategy for 30,000 endpoints.
Proposed a pan-company strategy to improve and centralize the security framework for managing scalability.
Developed project scope by analyzing stakeholders, researching industry trends and determining client needs.
Point of Contact with client and vendors, managed work plan, task delegation and led meetings with client.
Developed a weighted decision matrix, surveyed top vendors and proceeded with RFI’s for evaluation.